PRIVACY POLICY

Five Star Life Designs

Effective Date: 31st May, 2025

1. Introduction

Five Star Life Designs (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information — including any health-related information — in compliance with the Health Insurance Portability and Accountability Act (HIPAA), and other applicable privacy laws.

By using our website, booking appointments, or enrolling in courses, you consent to the practices outlined in this Privacy Policy.

2. Information We Collect

We collect personal and health-related information in the following ways:

a. Information You Voluntarily Provide

  • Full name, email address, phone number
  • Billing and mailing address
  • Health, lifestyle, or personal details shared during intake or sessions
  • Appointment preferences and course registration details
  • Comments, questions, or feedback through contact forms

b. Automatically Collected Information

  • IP address, browser/device information
  • Website usage data via cookies or analytics tools
  • Course progress and activity tracking via Sensei LMS

3. HIPAA Compliance & Protected Health Information (PHI)

If you engage in coaching or counseling services that involve the discussion of mental, emotional, or physical well-being, we may collect Protected Health Information (PHI). In accordance with HIPAA, we:

  • Maintain the confidentiality, integrity, and security of PHI
  • Only use PHI to provide care, manage services, process billing, and comply with legal requirements
  • Do not disclose PHI to third parties without your written authorization unless legally permitted or required

You may request a copy, amendment, or restriction of your PHI at any time by contacting us directly.

4. How We Use Your Information

We use your information to:

  • Provide coaching and counseling services
  • Book, manage, and confirm appointments through Amelia
  • Deliver online courses and track learning progress through Sensei LMS
  • Process payments for services and products via WooCommerce, Stripe, or PayPal
  • Respond to your inquiries or requests
  • Send relevant updates, newsletters, or reminders (only if you’ve opted in)
  • Improve our website, content, and user experience

5. Tools and Third-Party Services

We use trusted third-party tools that process your information securely. These include:

  • Amelia: Booking and payment management
  • Sensei LMS: Course registration, access, and progress tracking
  • WooCommerce: E-commerce platform
  • Stripe / PayPal: Payment processors
  • Email providers: Email communications
  • Google Analytics: Website performance tracking

Each third-party provider has its own privacy and security practices.

6. Payment Information

All payment data is securely processed by third-party providers. We do not store full credit card numbers or CVV codes. Payment providers use encryption and comply with PCI-DSS standards.

7. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share data:

  • With service providers under contract (e.g., course delivery, scheduling, payment)
  • As required by law (e.g., subpoenas, investigations)
  • If there is a threat of harm to you or others, in accordance with ethical and legal obligations
  • To comply with HIPAA and other regulations governing health information

All shared data is limited to the minimum necessary to perform the intended function.

8. Your Rights

You have the right to:

  • Access or request a copy of your personal or health information
  • Request corrections to your information
  • Limit or revoke certain uses or disclosures
  • Request to delete your data (where permitted by law)

To make any of these requests, email us at grow@fivestarlifedesigns.com.

9. Cookies and Analytics

We use cookies and similar technologies to:

  • Enhance website functionality
  • Keep you logged into your account
  • Remember your preferences
  • Analyze site traffic and behavior

You can disable cookies in your browser settings.

10. Data Security

We take appropriate administrative, technical, and physical measures to protect your information. These include:

  • SSL encryption
  • Secure login credentials for course access
  • HIPAA-compliant data storage when applicable
  • Limited internal access to sensitive data

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. International Users (GDPR Notice)

If you access our site from the European Union or the UK, you may have additional rights under the General Data Protection Regulation (GDPR), including:

  • The right to data portability
  • The right to withdraw consent
  • The right to lodge a complaint with a data protection authority

Please contact us for GDPR-related inquiries.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, regulations, or our services. Updates will be posted on this page with a new effective date.

13. Contact

If you have questions about this Privacy Policy, your rights, or how your information is handled, please contact:

Five Star Life Designs

grow@fivestarlifedesigns.com